1/198 Belmore Road Riverwood NSW 2210

"Compassion and expertise are the foundations of quality healthcare".

That's Caritas in a nutshell...THE SPIRIT OF CARING"

​​This practice is committed to maintaining the confidentiality of you health information and has protocols in place to safeguard your privacy. All employees are required to sign a confidentiality agreement upon commencement of employment and all computers are password protected. Your medical information is confidential and will not be shared with any third party without your consent.

Patients are reminded that referrals to other specialists may incur charges that are not fully reimbursed by Medicare. Patients are encouraged to clarify charges at the time of booking. It is illegal to backdate referrals to other specialists. We are happy to provide a referral in a consultation. If you lose or forget to take your referral/ test request form to your appointment, you will need to come back to get another one after consultation with the doctor. Referrals WILL NOT be faxed/emailed/posted to the specialist or service provider.

Results of investigations and the contents of specialist letters cannot be discussed over the phone due to privacy laws. Peak medical bodies such as the Royal Australian College of General Practitioners recognise that optimal health care delivery occurs when such results and issues are discussed in a face-to-face consultation with your doctor. A negative result for tests doesn’t exclude some illnesses and it is therefore important to appreciate the limitations of tests and whether or not further investigations may be required to assess the problem. Our general recommendation to optimize your health care is to follow up your test results in person, in consultation.

No Appointment Required for morning sessions
No appointments are required to see Dr Tarun Chauhan in the morning session. Patients will be seen on a First Come First Served basis. Medical emergencies will be given priority. Caritas Medical Centre has a token system. Tokens are put outside the surgery on the door in the morning (anytime after 7am). Patients can take one token per person, and need to be back when the surgery opens at 8:30am with their token. Patients need to be present with their token when their number is called and their name will be put down. If they are not present when the number is called the token becomes invalid and they will lose their turn. They can put their name down when they come back depending on the availability. Patients without a token will be seen on a First Come First Served basis. If you put your name down and go out but are not present when the doctor calls your name, you will lose your spot in the queue. You will have to put your name down again but that will depend on the availability. Dr Chauhan sees patients by appointments ONLY in the afternoon. Read the terms and conditions for Dr Chauhan’s appointments.
​Dr Andy Hsu offers appointments and walk-ins for both morning and afternoon sessions. 

No drugs of addiction (For example Valium, Xanax, Endone, Oxycontin and others) are prescribed at this practice.

Prescriptions are NOT usually given without seeing the doctor unless circumstances are exceptional. You need to have a review by your Doctor when requiring repeat prescriptions

In order that we may contact you, please ensure that we have your current telephone number and address. If you have a new or an updated Health Care Card, Pensioners Concession Card or Commonwealth Seniors Health Card, please present it to the receptionist so that it can be recorded for billing purposes.
Please note that we cannot bulk bill patients with an invalid or expired Medicare Card. You will have to pay an upfront fee in this case.

An interpreter & relay service for hearing impairment can be arranged but patients are advised that this is subject to availability of the relevant service.

The practice will attempt to inform patients of results which need discussion, however due to the volume of patients seen, this system requires backup and patients are therefore required to follow up on such matters in the best interests of their health. This will ensure that no important results are overlooked. The practice may also send out preventive medicine messages from time to time (such as reminders for the influenza injection in the early Autumn, Health Assessments for over 75s and GP management plans). We base any phone calls we make to you on the numbers you provide. Kindly update these when needed.

All childhood immunisations are available and administered free of charge. Overseas travellers may need immunisations specific for each destination; these are determined for each individual and a script issued for supply at a pharmacy. It is advisable to allow at least six weeks prior to departure for optimal chance of protection.

It is not always possible to avoid extended waiting times on some days due to the unpredictability of consultation requirements for patients. Waiting times also increase due to seriously unwell patients or those with complex health care needs. Although it is not possible to inform you of the estimated waiting time, we can always advise you the number of patients ahead of you. 

To comply with current Government regulations, smoking is not permitted within the building or within 4 metres of the building entry. 

Verbal and/or physical abuse toward our staff is not tolerated and any patient displaying inappropriate behaviour will be asked to leave. The patient may also be banned from the practice at the discretion of the practice manager or doctor.

Incoming telephone calls to the doctors are restricted to matters of medical urgency. When the doctor is consulting, a member of the practice staff will take your message and we will endeavour to respond to your query promptly. You may be requested to ring back later after staff discuss your queries with the doctor. In the event of serious illness you may be put straight through to Dr Chauhan. 

Considerations: Patients, staff and collaborating treatment providers may expect or seek the use of email to manage their health care and health information. Although this is sometimes based on convenience and ease of use, it is important to recognise that such communications when unencrypted may result in access / interception by unauthorised parties and this would represent a breach of Australian Privacy Laws…. read more

If you are happy with the care we provide at Caritas Medical Centre please tell your friends and family about us because we value your personal recommendation. If you have a problem with your health care or have had a negative experience when visiting our surgery, we would like to know. We value your compliments, concerns, suggestions and take any complaints seriously.
Please feel free to discuss any problems you may have with your Doctor or the Practice Manager. Alternatively you may want to write to us or use one of our feedback forms kept at reception.
All complaints are taken seriously and you can remain anonymous if you wish.
Complaints can also be made to the:      
NSW Health Care Complaints Commission
Locked Mail Bag 18
Strawberry Hills NSW 2012
1800 043 159 (Toll Free)   
Email: hccc@hccc.nsw.gov.au
Please remember we are here to help you. We aim to work with you in caring for your health and we place high value on the Patient-Doctor relationship. 
Courtesy, compassion and high quality medical care are the keys to achieving the best outcomes for your health.